Megan Gregor

When no one knows who holds the official record—or where it lives—people do what feels safest: they keep their own copy. Before long, those duplicates are everywhere, making retention and disposition far more complicated than they need to be. Megan shares a lesson from her early days as a deputy, explains why clear records responsibility matters, and offers a practical way to start defining who owns what within your organization. Newsletter subscribers also get an exclusive Department Records Re

Retention schedules are written by one group, applied by another, and lived by a third (sometimes a fourth) — and that gap creates a telephone game where good intentions get lost in translation. This post names four places that disconnect shows up most and offers realistic, no-overhaul-required ideas for closing the gap.

Most municipalities digitize their records fully intending to apply retention afterward — but almost nobody does the indexing prep work that retention actually requires. This post breaks down the difference between time-based and event-based retention, why digitizing without indexing only buys you a text-searchable archive (not automation, reporting, or disposition), and the real, multi-line-item cost of a digitization program that actually delivers on its promise.